Outlook Not Downloading Emails? Fix It Here - Top 5 Solutions

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"Knowing what to do in challenging situations can help you avoid embarrassing encounters. For over 20 minutes, I have been sitting here, staring at my computer simply because “Outlook not downloading E-mails”. How do I tell my boss that I haven’t read his email? What is the way out of this unfamiliar situation? Is there any way I can solve the problem?"

Nothing is as frustrating as not knowing what to do when the need arises. Sometimes bailing is not an option because the consequences will be too heavy to carry. Knowing “Outlook not downloading E-mails” is one thing, but solving the problem is one important thing you will learn from this post. There are several reasons why the problem may occur, but knowing how to solve it is more important.

1Top 5 Solutions to "Outlook Not Downloading Emails"

Below, we have provided effective and easy methods of solving the issue that anyone can follow and implement.

1. Troubleshoot Outlook Not Downloading Emails in Outlook 2019/2016/2013/2010

With troubleshooting, you will be able to easily find the reason for “Outlook not receiving E-mails”. This will make you know the exact thing to do to solve the problem. Troubleshooting Outlook is not in any way a difficult process.

The first thing you need to be sure of is that you are connected to the internet. To do this you will need to open your browser to check if you can access the internet.

Go to the main menu in Outlook and check if “work offline” is selected. If “work offline” is selected, uncheck it by clicking “work offline” again, you will see that the Check sign will be removed besides “work offline”.

uncheck work offline

2. Change Microsoft Exchange Server Connection

Here is what to do:

Click the "Tools" menu.

Click "accounts".

microsoft outlook accounts

At the left pane, you will see the “exchange account”, an orange indicator means that there is a problem connecting to the server.

exchange server connection

Check to see if the account you previously used to connect to the server is connected, if not connect it back by selecting the exchange account.

Go to a web-bases Outlook exchange portal to see if it works. If not, please go to the next step.

Contact your mail service provider or an IT administrator for help.

3. Empty Cache in Outlook

Outlook saves items from Exchange accounts in the Outlook cache. Synchronization challenges rise if the cache gets corrupted. So, If the two above solutions do not work, it may mean that this is the cause. The solution here is to empty the Outlook cache. This way, Outlook can re-download all the items. Follow the steps to empty the cache in Outlook:

Step 1. Go to tools and select account.

Step 2. Point your mouse to the exchange folder you want to empty.

Step 3. Right-click on the exchange folder.

Step 4. Move your mouse to “properties” and click it.

outlook properties

Step 5. Click the “General” tab and click “empty cache”.

empty cache

4. Create a New Profile

Outlook not downloading emails may be down to a corrupt Outlook profile. If this is the case, you can resolve the issue by creating a new profile.

Click on the File menu.

Click on “Account Settings”.

From the list, select “Manage profiles”.

Click “Show Profiles”.

Click the “Add” button.

Type your preferred name.

Click the “OK” button.

Click “Save”.

Close your Outlook and launch it again.

Click on the File menu.

Click on “Account Settings”.

Click change profile.

Click “OK” and restart Outlook again.

In the profile “Name List” options, click the name of the profile you selected and click OK.

5. Empty Outlook Inbox

Chances are that your inbox is full to its capacity, thus preventing Outlook from receiving emails. This is an effortless way to solve the “Outlook not downloading emails” issue. Open Outlook and do the following:

1. Open your Outlook inbox and begin deleting messages that you don’t need.

2. Move your mouse pointer to Junk Mail and right-click, then click on “Empty”.

3. Head on to your trash and empty trash.

2Bonus: How to Recover Lost/Deleted Outlook Email?

So, let’s say you accidentally deleted or lost some very important emails in the process of cleaning up your Outlook from unwanted messages. What can you do to recover lost/deleted emails? Here, we have provided a way to help you get back your lost/deleted emails using ScanOutlook. ScanOutlook is a top Outlook repair tool that can help you repair and recover corrupted/lost Outlook data in just five easy steps.

Features of iMyFone ScanOutlook:        

The process of recovering lost/deleted emails involves just a few steps.

Outlook 2019, 2016, 2013, 2010, 2007, 2003 are supported by ScanOutlook.

It can run on Windows 10/8.1/8/7 OS.

ScanOutlook supports various file format including HTML, PDF, PST, etc.

You can try ScanOutlook for free.

Try It FreeComing Soon

Steps to Recover Deleted Outlook Email with ScanOutlook

Step 1. Download and install ScanOutlook on your computer, then launch it.

Step 2. Select the files you want to recover. For selecting the files you want to restore, there are three options you should consider, which are:

Selecting the default PST/OST files.

Manually selecting PST/OST files.

Search for PST/OST files.

Step 3. After choosing your preferred option click on “Repair”. There are two options available to aid the repair process. They are “Quick Repair” and “Deep Repair” Use “Deep Repair” if you need to repair corrupted files or you can’t find the files you want to fix.

start to repair

Step 4: After the repair process issue, you will be able to preview the recovered Outlook files.

preview repaired files

Step 5: Now you can select the file and folders you wish to be to be exported to your preferred location on your computer. Click on “Export Selected”. Choose the format of the file. Wait for the process to complete and click “OK”.

preview repaired files

preview repaired files


If you follow the above methods, you will understand that “Outlook not downloading E-mails” is not a big issue that can be solved even if you have no technical background. The good thing is that it can be done in a few minutes, and you will be able to receive emails in your Outlook Inbox. We believe from now on you will be able to avoid embarrassing moments.

If you find this post valuable, kindly share with your friends, and also we would welcome your feedback by leaving us a comment below.

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By Alva Doris , to Outlook Repair

Updated: May 24, 2021

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