How to Stop Emails Disappearing From Outlook & Get Them Back

2023-03-24 10:05:48
46310 views, 5 min read

Emails disappearing from Outlook is one of the most common problems people encounter. This seems not to be a deadly issue but can affect your work and make it less productive in an expected way.

There are lots of ways to fix this issue and make sure that your emails are intact. Some people tried to get back the disappeared emails from outlook folder but only found that outlook folders were deleted by accident. Don't worry. This post will focus on some other effective solutions today.

Part 1. Why Do Emails Disappear From Outlook

Before starting to solve this problem, it is important to figure out why your emails are disappearing from Outlook. This will give you an clearer idea about how such challenge can be tackled and how to avoid the same problem in the future. Below are some of the possible causes.

Wrong basic settings: If you have set the POP or IMAP wrongly, then emails may disappear.

Accidental deletion: Maybe you deleted some emails by mistake before but you forgot that later.

Improper filter option: With wrong fiters, you may be unable to read some emails - for example, old emails, emails that have been read, and emails without attachment.

Insecure account: When your Outlook account is hacked and used by someone else, the hacker may delete some of your emails without you knowing it.

Part 2. How to Stop Emails Disappearing From Outlook?

Method 1: Fix Emails Disappearing From Outlook by Saving Them on the Server

Step 1. Get File > Account Settings clicked on.

account settings

If you tend to use a lower version of Outlook, get Tools clicked on and then select Account Settings.

Step 2. Under the E-mail tab, chose an account and click Change later. Then the Change Account window will popup. On your lower-right, More Settings should be clicked on.

change account and more settings

Step 3. Inside the window of "Internet E-mail Settings", locate the Advanced tab. Check the box before the option which says "Leave a copy of messages on the server". Tap OK to save the changes.

leave a copy of message on the server

Method 2: Stops Emails Disappearing From Outlook Through View Settings

For Outlook 2003/2007

Step 1. From the menu bar, go over to View > Current View > Messages. Through these, the filters can be removed directly.

Note that if you are using Outlook 2003, head to View > Arrange By > Current View.

current view messages

Step 2. Go to View > Current View > Define Views.

define views

Step 3. Inside the window "Custom View Organizer", select the option <Current view settings>. Now get Reset clicked on and Apply View tapped on for the process to be completed.

reset and apply view

For 2010/2013/2016

Step 1. After getting Microsoft Outlook launched, click on View > View Settings.

view settings

Step 2. A window which says "Advanced View Settings: Compact" will be displayed. Now at the left panel, locate the Filter option and get it clicked on.

locate filter option

Step 3. Switch over to the tab which says More Choices. All of the options inside this window should be unchecked. After that, OK should be clicked on below. Now, return to Inbox > Deleted Items folder. The disappeared emails must have been restored.

uncheck all options in more choices

Part 3. How to Recover Disappeared Emails From Outlook?

Fix 1: Use the Recover Deleted/Lost Emails Feature

In case you are having problems with emails disappearing from Outlook, this can also be solved through the use of Recover Deleted/Lost Emails feature. This process can appear to be very technical if you haven't done it before. But actually it's very simple:

Step 1. Junk Email folder or Deleted Items folder should be selected on the left panel.

Step 2. Any of the following should be done:

For Deleted Items folder

The message that you would like to get recovered should be selected. After that, click the Recover button.

deleted items folder

For Junk Email folder

Select the emails you want to recover and click the Not junk button.

junk email folder

Step 3. In case you can't seem to find any deleted item in the Deleted Items folder, the message might have been removed but is still recoverable. In Deleted Items folder, above the message list, select Recover deleted items.

deleted items

Step 4. If you find the message, select and recover it.

recover deleted items


  • Email is automatically deleted from your Deleted Items folder after 30 days.
  • Items removed from your Deleted Items folder are recoverable for 30 days.
  • Email is automatically deleted from the Junk Email folder after 10 days.
  • Fix 2: Use ScanOutlook (Windows 11 Supported)

    Even though the methods above work, you may find it very difficult recovering emails from Outlook sometimes. Whatever the case may be, you need an advanced tool like ScanOutlook to help you out in the best way possible. This is one of the most effective tools to help you out in the case of emails disappearing from Outlook. And it's compatible with the latest Windows 11.

    Some features of ScanOutlook are really impressive and there is no doubt that they can help you get back your lost emails/files on Outlook without much effort.

    How to use recover lost emails from Outlook with ScanOutlook:

    Step 1. Get the application downloaded and installed on your PC. After that, it should be launched.

    Step 2. Choose the files that you would ScanOutlook to recover. These can be done through 3 means such as Select Default PST/OST, Select PST/OST Manually and Search for PST/OST. Any of these options chosen will help you select the file that you would want to recover.

    choose pst ost file

    Step 3. Once you've selected the outlook files, click on the Repair button below. The Deep Repair option should only be chosen once your files aren't recovered using the Quick Repair option.

    start to repair

    Step 4. Once the process is complete, you can then preview files before recovering them.

    preview repaired files

    Step 5. Select the files you want to recover, then click on Export Selected. You'll get the data back in a few minutes.

    export selected files


    Based on the above, it is obvious that any problem related to emails disappearing from Outlook can be fixed. You only need to choose any of the above methods that have been explained. The use of a professional tool like ScanOutlook will also help make such a process very easy.

    Download Now

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    Alva Doris
    Alva Doris
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