2020 Best Solution to "Mac Won’t Shut Down" Issue [100% Work]

Shutting down a Mac shouldn't be a problem but sometimes certain issues can prevent the shutdown process. Your Mac can either get stuck on the desktop during the shutdown process, all apps from the screen disappear but the Mac stays on instead of powering down, and/or sometimes you even have to remove the battery to shut down your Mac. These are some common scenarios. Fortunately, there are ways to fix "Mac won't shut down" issue.

Top Solutions for "Mac won't shut down" Issue?

All the following fixes are available for MacBook Pro, iMac Pro, MacBook Air, MacBook, iMac, etc.

1Mac Won't Shut Down? Close All Apps

This is a simple solution that has worked for many users. Before shutting down your Mac, it is recommended that you close all of your running apps. Sometimes, a certain app has an unsaved document that can prevent Mac from shutting down. Manually closing the app can cause your Mac to shut down without issues.

2Mac not Shutting Down? Reset SMC or NVRAM (PRAM)

Reset SMC

The SMC (System Management Controller) of a Mac is an integrated chip inside the logic's keyboard of your computer that controls energy in most physical components of the device. Sometimes an issue in SMC's configuration can prevent your Mac from shutting down. You can solve the issue by resetting SMC. Here are the steps:

  • 1. Shut down your Mac and unplug the battery charger from it (if it is connected).

  • 2. Now on the keyboard, press "Shift + Control + Option". Also press and hold the power button while doing it.

  • 3. After ten seconds, let go all the keys and press the power button again. The problem will be solved.



If resetting SMC did not solve the problem, then it is recommended that you reset NVRAM (PRAM). NVRAM is a special memory that stores certain settings of Mac and quickly accesses them when required. If you cannot shut down your Mac, then resetting NVRAM might fix the issue. Follow these instructions:

  • 1. Shut down the Mac and turn it back on. While it is turning on, press and hold these keys simultaneously: Option + Command + P + R.

  • 2. Don't let go the keys until you see your Mac restarting. Wait for the device to start up. If everything goes right, the problem will be solved.

3Mac Won't Shut Down? Run Apple Diagnostics or Apple Hardware Test

You can use the Apple Diagnostics or Apple Hardware Test to diagnose certain issues with the internal hardware of your Mac. This includes things such as wireless components, system memory, logic board, etc. If your Mac won't shut down, then these two tools are likely to solve the problem.

Keep in mind that you should use Apple Diagnostics if your Mac is manufactured in 2013 or later. On the other hand, use Apple Hardware Test if your Mac is manufactured in 2012 or earlier. Follow these instructions to use Apple Diagnostics:

  • 1. First, unplug all the external components from your Mac except mouse/trackpad, keyboard, and display.

  • 2. Next, restart your Mac and during the restarting process, press and hold the D key. Apple Diagnostics will run automatically.

  • 3. After that, follow the on-screen instructions to see if there are any issues. Then fix those certain issues.


Follow these instructions to do Apple Hardware Test:

  • 1. Disconnect all external components from your Mac except mouse/trackpad, keyboard, and display.

  • 2. Restart your Mac and press and hold D when its restarting. Apple Hardware Test screen will appear.

  • 3. Follow the on-screen instructions. If an issue is detected, see the message describing the problem and then fix the problem accordingly.


4Perform a Safe Boot to Fix "Mac won't shut down black screen" Issue

This is another solution to Mac's shutdown problem. Sometimes a corrupted system cache may prevent Mac from shutting down. Using the Safe Boot deletes the system cache, hence solving the issue. Follow these instructions:

  • 1. Turn off your Mac anyway you can and wait for at least ten seconds, then boot it up using the power button.

  • 2. As soon as you hear the startup beep of your Mac, press and hold the Shift key.

  • 3. Keep holding the Shift key until you see the Apple Logo and a progress indicator on the screen.

  • 4. If everything goas right, your Mac will start in Safe Boot.


You should note that it may take longer than usual to reach your desktop or login screen of your Mac, so be patient. If the Safe Mode works correctly, restart the Mac and see if an unexpected issue occurs. If it doesn't, then the problem of Mac not shutting down will be solved.

Bonus: What to Do if You Lost Your Important Files

If for some reason you have lost all of your data on your Mac, then don't worry; there are ways to recover that data. The most reliable way is to use a data recovery software. iMyFone AnyRecover is one of the best Mac data recovery software. It is so  powerful that will allow you to recover nearly all types of deleted data with ease.


1,000,000 + Downloads

Features of AnyRecover

  • Lost some important files? Don't worry, AnyRecover will help you get them back easily.

  • Supports all sorts of  storage medium, including SD cards, hard drives, USB flash drives, camcorders, smartphones, etc.

  • 100% safe Mac data recovery. Your existing data will not be affected during the data recovery process.

  • User-friendly software interface, enables you to recover any kind of files on your Mac is easy as 1-2-3.

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Steps to Recover Lost Data

First, you need to download and install this software on your computer, then launch it.

Step 1. Choose one of the recovery modes on its home interface according to your needs.

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Step 2. Then set the location and file type you want to recover, and click on Scan button.

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Step 3. From the list of lost files, select those you want to restore, then click on Recover button to start the restore process.

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By  Simon Marcus , to Deleted Files Recovery

Posted on Apr 08, 2019  ( Updated: Dec 16, 2019 )

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