Please follow the guidelines below to cancel the auto-renew subscription
Go to the official website https://account.mycommerce.com/ to enter your Shareit account. You need to check “Customer” under the “Sign in as” tab. There are two options to sign in: option 1: input your registered email address in the User ID box; option 2: you can log in with order number and password.
Note: The password is the exact one when you set up the Shareit account. If you forget the password, click “Request Login/Password”, which will bring you to the password resetting page. Follow the instructions to reset the password and then use the new password to login in your account.
After entering your Shareit account, you can see orders which have auto-renew subscriptions. Just click on the reference number of the order you want to cancel.
Then it will show the detailed information of this order. Just click on the “Cancel Subscription” button.
When you click “Cancel subscription”, a window will pop up to ask if you are sure to cancel the subscription. Finally, click “Yes” to confirm this operation.
Now you’ve successfully finished the process of cancellation. A reminder email of the subscription cancellation from Shareit will be sent to your registered email as well.
Note: If you still don't know how to cancel auto-renew subscription, you can also directly send us an email. Then our customer service staff will help you cancel it.