The 0xc00d36c4 error is an error code that appears during the playback of MP4 format videos with Window Media Player. However, MP4 format videos are not the only ones affected. It can also affect other media file formats like AVI and FLV. In addition, many of the users who experienced the 0xc00d36c4 MP4 error said that the error appeared when they played videos created with smartphones or other mobile recording devices.
The 0xc00d36c4 error always appears on a warning dialog, notifying users about the media player’s inability to play the video. When the warning dialog pops up, no alternative option is provided asides from closing the video playback.
Even when you open the video after closing it, you will be greeted with the same warning. In cases where the warning dialog doesn’t appear subsequently, playback issues such as the lack of audio may arise. You must identify the root cause of the 0xc00d36c4 on Windows 10 before the error can be fixed, which will be explained in this article.
The 0xc00d36c4 error code is not as complicated as one might imagine. However, identifying the cause of the problem will help in fixing the issue with ease and speed. Here are the top three possible scenarios that can result in the 0xc00d36c4 error.
1. Corrupted Video File
The most common reason behind the appearance of the 0xc00d36c4 MP4 error on a warning dialog is a corrupted video file. Corruption or damage to a media file can result from internet disconnection when downloading a video. Another way is the computer shutting down while encoding or transferring a video file.
The video file can also be corrupted when attempting to compress the file. Unfortunately, you cannot avoid file damages completely. When a file is damaged, you can only retrieve it from the original source. In instances where the files are irretrievable, a video repair software tool may help fix the video.
2. Absence Of Codec
In some cases, the files are neither damaged nor corrupted. However, the 0xc00d36c4 error still shows up on the computer screen following video playback. This is because the video playback environment likely has issues. Nonetheless, you can resolve this error by installing matching video codecs to ensure video playback on a computer.
So what is a codec? A codec is a computer software package that allows the compression and decompression of video with large file size. It can also encrypt/decrypt digital files into programs that the computer can recognize and play. Therefore, the non-availability of a codec can cause a 0xc00d36c4 error.
3. Unsupported Format
Some media player applications are capable of reading only a select number of video formats. Therefore, playing a video that a media player cannot recognize will result in the error 0xc00d36c4 on Windows 10. It is uncommon for this error to appear with MKV or MP4 videos since many media player applications support them. However, 0xc00d36c4 MP4 error may occur if you created the video with a smartphone or an external recording device.
The error code 0xc00d36c4 while playing videos can be resolved by turning the Window Media Player application on and off from the Media Features. Here are the steps for turning the Windows Media Player application on and off:
Launch the run command window by simultaneously pressing Windows + R keys.
Type "control" into the input field, taking you to the Control Panel Windows.
On the Control Panel Windows, click on Programs.
On the Control Panel > Programs windows, click on Turn Window features on and off.
On the subsequent windows, uncheck the box beside the Media Features option and click on the OK button.
Click on the Yes button in the warning dialog that appears next.
Restart the computer.
Go over steps 1 to 4 again. Check the box for the Media Features tab.
Restart the computer.
Another way of solving the 0xc00d36c4 error is by troubleshooting the Windows Media Player Issues. This can be achieved by the following steps:
Open the Run command window by pressing the keyboard shortcuts Windows + R simultaneously.
In the input field, type "msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic".
Click on the OK button, which takes you to the troubleshooting wizard.
Then click on the Next button, which fires up the troubleshooter.
After the troubleshooting is completed, click on the Apply to Fix tab to reset Window Media Player to its default settings.
You should try other media player applications if the Window Media Player on your computer didn't recognize a media file. A common substitute for the Window Media Player is the VLC player.
Fortunately, the VLC player can recognize any video file format. All you need to do is download and install this software on your computer. After that, you can play the video file with the VLC Media Player. If you want to play videos and other media types with VLC media players, these steps should be adhered to:
From the official website, download the setup for the VLC media player application.
Double left-click on the downloaded setup file.
A set of instructions will appear on the monitor screen. Adhere to the instructions.
After installing the media player, press the right mouse button on the media file and select the Open with VLC Media Player option.
In cases where the media player application does not recognize certain file formats, converting them into a different file format is another way of resolving the 0xc00d36c4 error. This can be achieved using online converter tools. However, the downsides to the use of most online converters include poor quality and size restrictions.
Computer users may also get the 0xc00d36c4 error due to the non-availability of codecs corresponding to a specific video format on your computer. This is fixed simply by downloading and installing corresponding codecs for a video file format.
Launch Windows Media Player and head to Tools tab.
Go to Options and Player.
Check Download codecs automatically and click Ok.
The error code 0xc00d36c4 while playing videos can also be fixed by moving media files from external storage devices such as SD card or USB pen drive to your computer's internal hard drive. There is no risk of file damage except when the transfer is interrupted. You can simply left-click on the media file to be transferred and press Ctrl and C simultaneously. Then, you go to the target storage location and press Ctrl and V simultaneously to paste the media file.
The 0xc00d36c4 error can also be fixed by a USB driver update, especially when a USB pen drive is used for video playback. Here are the steps for updating the USB driver:
Press on the Windows + X keys simultaneously.
Select Device Manager and open.
When the Device Manager is open, double-click on the Universal Serial Bus Controller option.
Some USB drivers will appear on the dropdown. Right-click on each of them and select the Update driver option.
As mentioned earlier, the 0xc00d36c4 error can be caused by system conflict. Fortunately, the error can also be resolved by updating the video error. Below are the steps for updating the display adapter driver.
Open the Device Manager windows as described previously.
Double click on the Display Adapter option.
Right-click on the drivers that appears on the dropdown and select the Update Driver Software option.
The error 0xc00d36c4 on Windows 10 may also result from a hardware conflict between the computer itself and external media devices like the pen drive or SD card. You can resolve this error by reinstalling USB controllers. Below are the steps for reinstalling USB controllers on a computer with Windows OS.
Press simultaneously on the Windows and X keys.
Select the Device Manager option and open.
On the Device Manager windows, double-click on Universal Serial Bus Controllers, and a series of USB drivers will appear.
Right-click on each USB driver and select the Uninstall option.
Then, restart the PC – this will lead to the reinstallation of the USB controller.
Connect a USB device to the computer and check whether the 0xc00d36c4 error appears on video playback.
Sometimes, the 0xc00d36c4 MP4 error appears when playing a media file from a USB device, mobile phone, or CD/DVD. This might be caused by Windows Media Player’s “Copy Protection” feature. This error can be resolved by disabling the feature. Here are the steps to disabling the copy protection.
Launch the Window Media Player Application.
Left-click on the Organize tab at the top-left corner.
Choose Options from the dropdown that appear.
Left-click the Rip Music tab in the Options windows that appears after step 3.
Uncheck the Copy Protect Music option and left-click on the OK button.
Many users report the 0xc00d36c4 error when they use the Window Media Player. However, you can resolve this error using any of the options listed above. Therefore, you don’t have to be a technical genius to resolve this error code. Besides, the methods for fixing the 0xc00d36c4 error are safe and reliable. Therefore, you don’t to be bothered about system crashes and file damage when solving this playback error without professional help.
By Simon Marcus , to Tips
Updated: Jun 10, 2021