ScanOutlook FAQs

Get answers about ScanOutlook related technical questions.

1. How does iMyFone ScanOutlook work?

iMyFone ScanOutlook is a professional tool to repair corrupt outlook data files (.pst & .ost) and recover Outlook mailbox data from Microsoft Outlook. It allows you to preview the repaired & recovered files and save them in multiple formats.

2. Is it necessary to install Microsoft Outlook on my computer before using ScanOutlook?

No, Microsoft Outlook installation is not required. iMyFone ScanOutlook provides you an option to access PST & OST data without MS Outlook installation.

3. What’s the difference between the trial version and full version?

The trial version supports repairing and previewing the Outlook data files; while the registered one, can also allow you to save the repaired or recovered files in your desired formats.

4. How many files I can repair/recover with ScanOutlook?

Once you've purchased iMyFone ScanOutlook, you're allowed to repair/recover unlimited Outlook data files within the validity period of your license code.

5. Is there a size limitation for repairing file?

No. Different from the Inbox Repair Tool (scanpst.exe), iMyFone ScanOutlook allow you to repair corrupted Outlook data files of any size from all versions of Microsoft Outlook.

6.How long does it take to repair Outlook?

It all depend. The repair speed is tightly related to the size of Outlook data files (.pst & .ost). But iMyFone ScanOutlook works faster than many other competitors.

7. How to find the particular Outlook data file?

iMyFone ScanOutlook offers you three options to find your .pst/.ost files.

Option 1. choose the default data file

When you launch iMyFone ScanOutlook, it will automatically load the Outlook data files in the default location. Select the particular file to repair.

Option 2. choose the specific file manually

If you know the location of the particular Outlook data file, you can click on the Browse button to locate it.

Option 3. search from a volume

You can also search all the Outlook data files in the selected location (volume or folder), then choose the file from the list for repair.

8. Can I repair multiple Outlook data files at the same time?

No. You can only repair the Outlook data files one by one. The repaired file will be showed at the left panel. If you repaired more than one files, the former data files will still exist in that panel.

9. Can I quickly locate specific entries in large Outlook data files?

Of course! After repair, there will be seven tabs at the left panel: Summary, Email, Calendar, Contact, Task, Note, Journal. The Summary tab shows all the content existed in the Outlook data file, while the others just show the relevant data.

If you're looking for a email, you can click on “Email” tab, then select the specific folder, such as the “Inbox”, all the emails existed in the “Inbox” will be showed at the main panel. From here, you'll be able to find the specific emails. If there are still a large number of entries, you can use the Search bar to filter these entries.

10. Why there is no search results when I search in the data file?

When you search for a file, you need to choose the specific folder before searching. It will only search for the file in the selected folder. If it doesn't show any results, you can select another folder or adjust the parameters.

11. Can I preview the attachments?

Yes, you can preview the common attachments from a repaired Outlook data file, the supported formats are:

Photo JPG, TIF, PNG, BMP, GIF
Document DOC, DOCX, XLS, XLSX, PPT, PPTX, PDF, HTM, HTML
Other ZIP, RAR

12. Why some emails are marked with red color?

When the repair process complete, you'll be able to view all the information in the Outlook data file, including the the existing & deleted information. The deleted information will be highlighted with red color.

13. Can I save multiple data files together?

Yes, iMyFone ScanOutlook allows to save multiple Outlook PST/OST files at a time. Here is how:

  • 1. Select the files/folders from multiple data files by checking the checkbox before the files/folders.

  • 2. Click on “Export Selected” button at the top menu.

  • 3. Then choose the format and set a location to save the selected data.

  • 4. Finally, click on “Export” button to start the process.

14. What if I can't open the repaired files? How to solve the issue?

You need to set the repaired pst file as the default one to avoid this issue. Here is how:

  • 1. Open Control Panel on your computer.

  • 2. Then navigate to Mail > Data Files.

  • 3. Add the repaired pst file into the list.

  • 4. Select the pst file and then click on “Set as default”.

After the above steps, you'll be able to open the repaired files.